Account Manager
Nuo 2280
€/mėn.
Neatskaičius mokesčių
Принимаем украинцев
Нетто в месяц
Vilnius
- UAB „Dipocket“
Main goal of the position:
DiPocket Group is a European Embedded Financial Services provider, complementary to and independent from banks, offering payment and technology infrastructure to corporates, fintech and even smaller credit institutions. Use cases include, amongst others, solutions for funds disbursement, corporate purchases, employee benefits, gift cards, which DiPocket can offer both in the EEA and the UK. We are expanding our team by hiring an Account Manager to join our already established international Account Management team. As an Account Manager, your main purpose will be to build and maintain relationships with clients and to ensure customer satisfaction and drive business growth.
What would you do?
- Be the primary point of contact and build long-term relationships with business clients.
- Support clients through email, phone, online presentations and trainings, and in-person meetings.
- Resolve any issues and problems faced by the clients in a timely manner and deal with complaints to maintain trust.
- Ensure timely and successful delivery of company solutions according to client’s needs and objectives.
- Clearly communicate the progress and next steps of each program and implementation process to internal and external stakeholders.
- Coordinate with internal teams, including product development, to resolve client issues and ensure a positive customer experience.
- Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Work with the Sales team to onboard and integrate new clients and develop existing client relationships.
- Monitor and analyse clients’ usage of DiPocket products and services.
- Liaise between the clients and internal teams.
What would we expect from you?
- At least 2 years of experience in a similar position.
- Excellent negotiation and presentation abilities.
- Solid problem-solving and interpersonal skills, as well as the ability to take the initiative.
- Strong verbal and written communication skills
- Experience delivering client-focused solutions to customer needs.
- Proven ability to contribute in a fast-paced environment consistently and positively.
- Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
- Experience engaging with clients in FinTech and related industries, where intricate payment processes are fundamental.
- Great English language skills.
What would we offer?
- Annual performance and compensation reviews.
- Team-based training budgets.
- Quarterly wellness budget.
- Training and support during the adaptation period.
- Excellent opportunities for personal and professional development.
- Experience of working in a fast-changing international environment.
- Hybrid working schedule with 3 days per week at the office and other flexible.
We offer
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Kompiuteris asmeniniam naudojimui Reguliarūs mokymaiAtlyginimas
Nuo 2280
€/mėn.
neatskaičius mokesčių
UAB „Dipocket“
DiPocket UAB
DiPocket is a B2B2C Fintech offering turnkey white labelled embedded payments solutions ranging from financial apps for loyalty and customer acquisition, to physical and virtual gift cards, to cards for disbursements (e.g. loans, gig economy, employee benefits) to wearables for cashless events. A principal member of Mastercard and VISA, DiPocket operates across the EEA with a focus on Central Europe and offers tokenizable cards in most European currencies. Established in 2015, DiPocket is an Authorized Electronic Money Institution regulated by the Bank of Lithuania as well as the FCA and employs a growing team of more than 100 people across its locations in Vilnius, London, Warsaw and Kyiv.
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DiPocket is a B2B2C Fintech offering turnkey white labelled embedded payments solutions ranging from financial apps for loyalty and customer acquisition, to physical and virtual gift cards, to cards for disbursements (e.g. loans, gig economy, employee benefits) to wearables for cashless events. A principal member of Mastercard and VISA, DiPocket operates across the EEA with a focus on Central Europe and offers tokenizable cards in most European currencies. Established in 2015, DiPocket is an Authorized Electronic Money Institution regulated by the Bank of Lithuania as well as the FCA and employs a growing team of more than 100 people across its locations in Vilnius, London, Warsaw and Kyiv.
informacija apie UAB „Dipocket“
3593 €
Vid. atlyginimas bruto
(2X higher than LT average)
29
Darbuotojų skaičius
2-3 mln. €
Доход 2023 г.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2494 €
25% uždirba
2494-2932 €
25% uždirba
2932-4252 €
25% uždirba nuo
4252 €