After Sales Customer Support Representative - French Speaker
2000-2500 €/mon.
gross
Данные калькулятора CVbankas.lt.
Full-time
Vilnius
- Pineca Group
ABOUT PINECA GROUP
Pineca Group is a leading online brand of prefabricated wooden buildings, delivering high-quality wood living solutions to thousands of customers across Europe each year. Operating in 10 countries, we are recognised for our craftsmanship, exceptional customer care, and an extensive product portfolio ranging from compact, traditional structures to premium, upscale solutions.
With over 20 years of craftsmanship, modern design practices and a customer-centric mindset, we guide and support our clients through every stage of their project – with honesty, precision and a genuine commitment to helping them realise their vision.
With over 20 years of craftsmanship, modern design practices and a customer-centric mindset, we guide and support our clients through every stage of their project – with honesty, precision and a genuine commitment to helping them realise their vision.
WHAT WE ARE LOOKING FOR
We are currently looking for an After Sales Support Specialist, based in our Vilnius office, with fluent French to join our After Sales Customer Support team. In this role, you will be a key point of contact for our customers after purchase, ensuring a smooth, professional, and positive experience throughout the after-sales journey.
YOUR RESPONSIBILITIES
- Provide comprehensive after-sales support to French-speaking customers.
- Work during bank holidays (except Christmas and Easter); this is compensated with additional pay.
- Handle customer enquiries and follow up on requests in a timely and professional manner.
- Coordinate logistics-related tasks and liaise with internal teams.
- Manage customer claims and reclamations, keeping accurate records of interactions and actions taken.
- Collaborate closely with the sales and operations teams to ensure efficient daily workflows.
- Contribute to continuously improving our after-sales service standards and customer experience.
WHAT YOU NEED TO SUCCEED
- Previous experience in a fast-paced environment within customer support, logistics, sales, communication, or a similar role.
- Fluent French and Lithuanian both spoken and written (C1 level).
- Good spoken and written English (B level or above) is an advantage.
- Strong problem-solving abilities with a proactive and positive attitude.
- High level of empathy, responsibility, and teamwork mindset.
- Excellent communication skills and customer-oriented approach.
- Solid proficiency in MS Office/Google Workspace.
WHAT'S IN IT FOR YOU?
- Competitive salary: EUR 2,000 - 2,500 gross per month based on your skills and experience + monthly bonus based on your performance.
- Hybrid working model: work from the office Monday to Wednesday, and enjoy the flexibility to work from home the rest of the week.
- Empowering culture: a work environment built on respect, autonomy, and collaboration.
- Team events: regular team-building activities and company gatherings.
- Annual team trip abroad: we celebrate our achievements with an unforgettable company trip.
- Learning budget: annual allowance for training and professional development.
- Sports budget: yearly support for physical activities and wellness.
- Private health insurance: additional health coverage for your well-being.
- Mental wellness support: access to the Mindletic app for mental and emotional balance.
Why work here?
Work life balance
Remote work possibilityHealth
Health insuranceOffice
Free snacks Bicycle storageTransport
Free parkingOther
Discounts for company products/services Frequent trainingSalary
2000-2500
€/mon.
gross
Monthly bonus based on performance.
Monthly bonus based on performance.
Work place
Pineca Group
Pineca Group is a leading online brand of prefabricated wooden buildings, delivering high-quality wood living solutions to thousands of customers across Europe each year. Operating in 10 countries, we are recognised for our craftsmanship, exceptional customer care, and an extensive product portfolio ranging from compact, traditional structures to premium, upscale solutions.
With over 20 years of craftsmanship, modern design practices and a customer-centric mindset, we guide and support our clients through every stage of their project – with honesty, precision and a genuine commitment to helping them realise their vision.
Посмотреть все объявления этой компании (3)
With over 20 years of craftsmanship, modern design practices and a customer-centric mindset, we guide and support our clients through every stage of their project – with honesty, precision and a genuine commitment to helping them realise their vision.
information about Pineca Group
4043 €
Avg. salary gross
(87% higher than LT average)
118
Number of employees
30-50 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to
2768 €
25% earn
2768-3412 €
25% earn
3412-4797 €
25% earn more than
4797 €