Billing Specialist

Position Summary

The Billing Specialist is responsible to ensure all customers' phone calls, open invoices, address, payment or any billing related issues are answered in a timely fashion. Fostering effective working relationships with external customers as well as internal partners including Client relations, Accounts receivable, and Operations, is the key for this role.

Essential Duties and Responsibilities:

• Answer incoming calls and tickets related to billing/ hosting invoices and their payments
• Help customers update payment info and customer info per client request
• Assist with CC, ACH, GoCardless payment
• Monitor customer account details for non-payment and collect missing payments
• Work closely with functional management, client relations, accounts receivable and Operations to identify and resolve

billing issues

• Provide document requests by clients and internal departments (open invoices, credit

memos, contracts, refund receipts, etc.)

Requirements:

• Customer service/contact centre experience
• Fluent written/spoken English
• Intermediate Excel skills
• Ability and willingness to work late evening/night shifts
• Strong communication skills
• Attention to detail, analytical skills, ability to multitask
• Billing or accounts receivable experience is a plus
• Experience managing high volume of data, customers, transactions is a plus

Why Revel?

• Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
• Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
• Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
• Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
• Rewards & Recognition: We value our top performers. The best team members receive rewards through our G. E. M. and Awardco rewards programs.
• Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers.
• Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
• Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours within Vilnius city area.

Salary

1784-2055 Eur/month gross salary
Plus pay for night shifts (+30-40% of your salary)

1784-2055 €/mon. gross