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UAB „Cloudeon“

Cisco Unified Communications Support Engineer

From 2600 €/mon. Gross
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Vilnius - UAB „Cloudeon“
Your primary responsibility as a Cisco Unified Communications Support Engineer, will be to advice customers on IT solutions that provide the highest business value. You will be a part of an expanding joint Danish-Lithuanian service operations team that is supporting and solving incidents for the biggest and most established companies in Denmark, operating their businesses in private and public sectors. You will join a company known for its high-quality performance, as well as creation of innovative IT and communications solutions and services.

Your key responsibilities will be:

  • Diagnosing and resolving problems in customer networks;
  • Work with customers to tackle technical issues;
  • Work with Cisco Security platforms and technologies;
  • Contribute to knowledge bases and troubleshooting guides;
  • Follow up on recent Incidents to avoid SLA breaches;
  • Escalate the case if issue is not resolved.

We expect that you have:

  • 2+ years’ experience within IT engineering and Cisco products;
  • Expertise in the configuration and troubleshooting of Cisco Unified Communications Systems, including CUCM, Unity Connection, IM&P, Voice Gateways, and Session border controllers;
  • Knowledge in Contact Center Applications, particularly Unified Contact Center Express (UCCX), Finesse and CAD;
  • Awareness of Cloud solutions like Office 365, Azure and especially Microsoft Teams would be a big plus but not mandatory;
  • Good analytical skills, service-oriented and proactive mindset;
  • A collaborative team player with the ability to learn quickly and adapt to process changes;
  • Good command of written and spoken English.

We offer:

  • High performing, driven and supportive international work culture;
  • 70+ experienced colleagues in Denmark and Lithuania ready to welcome you to our constantly growing team;
  • Dedicated learning environment, support, and training from experienced colleagues;
  • Career growth opportunities within the company;
  • Team-building and other company events;
  • Good working conditions in a friendly environment;
  • A centrally located office space in Vilnius, as well as an opportunity for a hybrid work model;
  • Possible business trips to Denmark HQ in Copenhagen and Aarhus;
  • Additional health insurance package.

Salary

From 2600 €/mon. gross
The final offer will depend on the candidate's competencies and experience.
UAB „Cloudeon“

UAB „Cloudeon“

NetDesign is a Danish company that has been providing IT services to the private and public sectors for more than 30 years. Our main IT areas are network, security, automation, cloud, and unified communication solutions. Currently we are looking for new colleagues to be a part of our expanding joint Danish- Lithuanian service operations team in Vilnius.
information about UAB „Cloudeon“
4451 €
Avg. salary gross
(2.5X higher than LT average)
54
Number of employees
2-3 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 2554 €
25% earn 2554-3577 €
25% earn 3577-5480 €
25% earn more than 5480 €