Customer Advocacy Generalist
1500-1750
€/mon.
Gross
Нетто в месяц
Vilnius
- DexCom Lithuania, UAB
About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.
We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!
As a Customer Advocacy Generalist you will be reviewing and evaluating complaints as per Standard Operating Procedure (SOP) and taking part in facilitating continuous quality improvements. This position is responsible for assisting with the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, Medical Device Reporting, corrective action, and preventive actions (CAPA), and maintenance of other related quality system records as required.
We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!
As a Customer Advocacy Generalist you will be reviewing and evaluating complaints as per Standard Operating Procedure (SOP) and taking part in facilitating continuous quality improvements. This position is responsible for assisting with the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, Medical Device Reporting, corrective action, and preventive actions (CAPA), and maintenance of other related quality system records as required.
About the Role:
- Review and evaluate complaints as per Standard Operating Procedure (SOP).
- Assist with Medical Device Reporting.
- Assist with reportable investigations
- Document and maintain records of all complaint investigations in accordance with domestic and worldwide international regulations (e.g. 820, MDD, ISO, Canada, and other countries)
- Complete all required customer complaint related documentation in an accurate, professional and timely manner.
- Support internal, external, and third-party audits.
- Perform routine complaint system data entry, documentation, and administrative tasks.
- Assume and perform other duties as assigned.
About You:
- Fluent in English.
- 2 years of experience in operations and/or processing administrative tasks.
- Work experience in a medical field would be a big advantage.
- Effective verbal, listening, and written communication skills.
- Analytical, with ability to define problems, collect data, establish facts, and draw valid conclusions.
- Highly organized and can work independently as well as within a team.
- Strong ability to collaborate and drive results.
We Offer:
- Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
- Flexible work.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Monthly base salary for this position is from €1,565.42 to €1,841.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.
Sounds like you? Apply!
We Offer:
Work life balance
Remote work possibility Extra paid vacationHealth
Health insurance Gyvybės draudimasOffice
Table football Ping pong Game consolesTransport
Free parkingSalary
1500-1750 €/mon. gross
DexCom Lithuania, UAB
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.
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Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.
information about DexCom Lithuania, UAB
2728 €
Avg. salary gross
(79% higher than LT average)
375
Number of employees
5-10 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1934 €
25% earn 1934-2188 €
25% earn 2188-3296 €
25% earn more than 3296 €