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EVERWEST, UAB

Customer Care Specialist for Scandinavian market (English language)

1440-1800 €/mon. Gross
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Vilnius - EVERWEST, UAB

Job description

We create responsible logistics for an exciting future! Our strategic dream is to become a leader in the logistics sector in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join the Girteka Group and take the lead in your career with the company that is setting impressive possibilities to grow.

Currently, we are looking for a Customer Care Specialist to join our Nordic area!

In this position, you will:

  • Maintain business relations with existing company customers and ensure smooth customer service
  • Be a primary contact for the customer to handle inquiries, ensure accurate and timely entry of orders, organize and supervise cargo delivery
  • Work in cooperation with colleagues to solve problems and ensure on-time delivery
  • Analyze customer KPI and identify opportunities for improvement
  • Ensure timely and effective claim and demurrage management
  • Administrate international transportation documents

Requirements

  • Exceptional customer service skills
  • Flexibility to learn and grow in a fast-paced, customer-focused, environment
  • Excellent English skills (both verbal & written)
  • Strong communication, time management and problem solving skills
  • Ability to work under pressure
  • Excellent follow-through and attention to detail
  • Higher education or graduating student able to work full-time

Company offers

  • Career opportunities: you will be able to grow along with us and create the career of your dreams. As much as 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
  • Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions. Additionally, we have strong mentoring and management programs.
  • Health and well-being: you will be able to choose the most relevant health insurance program. 50% compensation for both breakfast and lunch, free fruits and cakes. Opportunity to play sports and use our partners‘ discounts. We also provide you the opportunity to play sports, use our partners‘ discounts, as well as consult a psychologist free of charge.
  • Flexibility: our company makes use of a hybrid work model and you can work from any Lithuanian city. Additionally, you will have the opportunity to work for 30 days from any EU or Schengen country. We have set up a special fund for those who want to volunteer and we provide off days to give you time to volunteer.
  • Rewards and recognition: you will enjoy a day off during your birthday as well as holiday gifts. We reward our colleagues on work anniversary occasions. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs.

Monthly salary (bruto): From 1440 to 1800 €. Specific salary and bonuses are offered based on work experience, competence, and compliance with other job requirements.

Salary

1440-1800 €/mon. gross
EVERWEST, UAB

EVERWEST, UAB

„Everwest“ yra 27 metų krovinių pervežimo patirtį turinti, daugiau nei 2400 nuosavų vilkikų parką valdanti transporto įmonė, paslaugas koncentruojanti Rytų šalių ir Azijos rinkose. Kartu su daugiau nei 6000 darbuotojų komanda „Everwest nuolat plečia veiklą naujose rinkose, diegdama modernius ir tvarius sprendimus bei stiprindama savo lyderystę individualių, į klientą orientuotų logistikos paslaugų srityje. Everwest paslaugas renkasi visame pasaulyje žinomi prekės ženklai.