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EVERWEST, UAB

Customer Experience Project Manager

2300-2800 €/mon. Gross
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Vilnius - EVERWEST, UAB

Job description

We create responsible logistics for an exciting future! Our strategic dream is to become among the TOP10 logistics sector leaders in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join Girteka and take the lead of your career with the company that is setting impressive possibilities to grow.

We are currently looking for a Customer Experience Project Manager to join our Operational Excellence team.

Responsibilities:

  • Contribute to expanding customer experience strategy across whole organization
  • Reorganize customer experience measurement from relationship to transactional level
  • Design and manage end-to-end Customer Experience roadmap across organization
  • Review and redesign business processes to improve customer satisfaction
  • Lead on cross functional and strategic projects and remote customer centric culture in the company
  • Maintain customer experience system and develop tools for customer experience management
  • Implement new practices in a context of continuous improvements of the customer experience

Our expectations:

  • Education background – process, quality, customer experience, business administration
  • 2+ years of experience in managing customer service function
  • Experience in leading complex projects
  • Understanding and deploying tools, technologies and data to help the business deliver, manage, measure and improve customer experience
  • Experience to work with customer experience platforms (Synopticom or other) and internal IT systems (CRM, Qlick, Power BI, SAP etc.)
  • Great ability to influence and drive collaboration and networking
  • Ability to translate value proposition to different business languages
  • Great presentation, communication and analytical skills
  • Strong command of English

Benefits:

  • Career opportunities: you will be able to grow along with us and create the career of your dreams. As much as 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
  • Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external trainings, seminars and working sessions. Additionally, we have strong mentoring and management programs.
  • Health and well-being: health insurance, modern and ergonomic office spaces as well as the superb lounge areas. On top of that, you will receive a 50% compensation for both breakfast and lunch, free fruits and cakes. We also provide you the opportunity to play sports, use our partners‘ discounts, as well as consult a psychologist free of charge.
  • Flexibility: our company makes use of a hybrid work model and you can work from any Lithuanian city. Additionally, you will have the opportunity to work for 30 days from any EU or Schengen country. We have set up a special fund for those who want to volunteer and we provide off days to give you time to volunteer.
  • Rewards and recognition: you will enjoy a day off during your birthday as well as holiday gifts. We reward our colleagues on the work anniversary occasions. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs.

Base monthly salary: from 2300 € to 2800 € (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.

Salary

2300-2800 €/mon. gross
EVERWEST, UAB

EVERWEST, UAB

„Everwest“ yra 27 metų krovinių pervežimo patirtį turinti, daugiau nei 2400 nuosavų vilkikų parką valdanti transporto įmonė, paslaugas koncentruojanti Rytų šalių ir Azijos rinkose. Kartu su daugiau nei 6000 darbuotojų komanda „Everwest nuolat plečia veiklą naujose rinkose, diegdama modernius ir tvarius sprendimus bei stiprindama savo lyderystę individualių, į klientą orientuotų logistikos paslaugų srityje. Everwest paslaugas renkasi visame pasaulyje žinomi prekės ženklai.