Customer Support Specialist (French and English)
Вильнюс
15 дней назад
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Customer Support Specialist (Ukrainian and Russian speaker)
1460
€/mon.
Gross
Член ассоциации „Unicorns Lithuania“
Принимаем украинцев
Нетто в месяц
Kaunas
- TransferGo Ltd
Our Customer Support Team:
We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 9 languages and consists of more than 80 very dynamic, super-friendly, and passionate individuals.
At the moment we are looking for a highly motivated and bright Ukrainian and Russian speaker to join our wonderful Customer Support Team in Kaunas, Lithuania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!
At the moment we are looking for a highly motivated and bright Ukrainian and Russian speaker to join our wonderful Customer Support Team in Kaunas, Lithuania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!
Here’s what you’ll be doing as Customer Support Specialist:
Ensure excellent customer experience
Deal effectively with inbound and outbound phone calls
Deal effectively with emails, live chat and offline tasks
Communicate with customers regarding additional documents
Adhere to compliance requirements
Deal effectively with inbound and outbound phone calls
Deal effectively with emails, live chat and offline tasks
Communicate with customers regarding additional documents
Adhere to compliance requirements
Requirements:
Excellent verbal, written & listening skills in Ukrainian, Russian and English for internal communication
Passion for excellent customer experience
Ability to master customer interactions, handle complaints and keep calm in stressful situations
Ability to multi-task and take responsibility & ownership in challenging situations
Strong attention to detail
Ability to work effectively in a team: a friendly, empathic and solution-oriented person
Flexibility to work in different shifts, according to business needs
Interested in new technologies
Please send your resume in the English language.
Passion for excellent customer experience
Ability to master customer interactions, handle complaints and keep calm in stressful situations
Ability to multi-task and take responsibility & ownership in challenging situations
Strong attention to detail
Ability to work effectively in a team: a friendly, empathic and solution-oriented person
Flexibility to work in different shifts, according to business needs
Interested in new technologies
Please send your resume in the English language.
Benefits
Some of our best benefits:
Being part of an exciting and growing fintech startup community;
A competitive salary package;
25-33 working days of holiday based on tenure;
Being eligible for company's stock options;
Private health insurance for Lithuanian, UK and Poland employees, other employees get wellbeing packages;
3rd pillar pension accumulation with INVL for Lithuanian employees;
The opportunity to learn with a company that is rapidly growing, along with a guaranteed training budget of €1,000;
Flexible working hours, with the opportunity to work from home;
A friendly atmosphere and stimulating environment – a pet-friendly office (where we have them), team events, tasty snacks and drinks in the office, team buildings, a fun budget and events.
Being part of an exciting and growing fintech startup community;
A competitive salary package;
25-33 working days of holiday based on tenure;
Being eligible for company's stock options;
Private health insurance for Lithuanian, UK and Poland employees, other employees get wellbeing packages;
3rd pillar pension accumulation with INVL for Lithuanian employees;
The opportunity to learn with a company that is rapidly growing, along with a guaranteed training budget of €1,000;
Flexible working hours, with the opportunity to work from home;
A friendly atmosphere and stimulating environment – a pet-friendly office (where we have them), team events, tasty snacks and drinks in the office, team buildings, a fun budget and events.
Salary
1460 €/mon. gross
TransferGo Ltd
TransferGo is a fast-growing fintech brand, offering online money transfers to over 150 countries across the world with high speeds, low fees and no hassle. We’re a diverse and multilingual bunch of people, based across Europe – and we’re still growing! Our fundamental mission is to become the best way to pay.
information about TransferGo Ltd
4442 €
Avg. salary gross
(2.5X higher than LT average)
155
Number of employees
5-10 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2050 €
25% earn 2050-3450 €
25% earn 3450-6542 €
25% earn more than 6542 €