Customer Support Specialist
1300-1800
€/mon.
Gross
Член ассоциации „Unicorns Lithuania“
Нетто в месяц
Vilnius
- UAB „Ovoko“
WHO WE ARE
Ovoko is the largest online marketplace dedicated to used car parts in Europe. We connect over 3000 professional sellers from 15 countries to tens of thousands of B2B and B2C customers alike. Our mission is to give parts a second life and change the way used car parts are purchased today. We build products that facilitate a circular economy in the automotive industry and our cross-border shipping solution is unmatched in the industry.
ABOUT THE ROLE
You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
IN THIS ROLE, YOU WILL
- Respond to customer queries via phone and emails in a timely and accurate manner
- Identify customer needs and help our customers to use specific features
- Update our internal databases with information about technical issues and useful discussions with our customers
- Share feature requests and effective workarounds with other team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
WHAT WE’RE LOOKING FOR
- Previous experience in a Customer Support role
- Understanding of cars and their parts would be an advantage
- Experience using help desk software and remote support tools would be an advantage
- Proficient spoken and written English language skills
- Excellent communication and problem-solving skills
- Knowledge of others' languages is also an advantage
- Multi-tasking abilities
WHAT'S IN IT FOR YOU
- Learning budget for your personal and professional growth
- Private health insurance from day one
- Employee stock option plan
- Work from anywhere in the world for up to 30 days per year
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Flexible working hours & remote work opportunities
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
Salary
1300-1800
€/mon.
gross
UAB „Ovoko“
Ovoko is one of the largest Lithuanian based online B2C marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
Посмотреть все объявления этой компании (5)
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
information about UAB „Ovoko“
5080 €
Avg. salary gross
(3X higher than LT average)
142
Number of employees
20-30 mln. €
Доход 2023 г.
Distribution of employees by salary (before taxes):
25% earn up to
3129 €
25% earn
3129-4796 €
25% earn
4796-6693 €
25% earn more than
6693 €