Customs Brokerage Specialist

Under close supervision of Manager, the Customs Brokerage Specialist is responsible for assisting brokerage company within World Courier with all communications to outside brokers and gateway offices.

• Communicate with outside gateway offices regarding Customs clearance (expeditors)
  
• Communicate with World Courier gateway brokers for the facilitation of Customs clearance
  
• Communicate with client specific brokers to facilitate clearance
  
• Communicate with clients regarding the status of shipments
  
• Enter and control charges with outside brokers
  
• Communicate with relevant Customer Service teams the arrival of shipments to agent locations
  
• Enter thorough notes in TMS (Transport management system) regarding status
  
• Must stay current and understand all procedures specific to the role (SOP’s)
  
• Maintain and update the Client Broker list might be required
  
• Running department reports if necessary
  
• Actively collaborate with internal and external departments to resolve issues
  
• Make suggestions to improve existing processes, efficiency, and consistency to improve performance of the department

• Previous experience in Customer Service setting/Logistics field
  
• Thorough understanding of Customs would be an advantage
  
• Fluency in English
  
• German language skills would be an advantage
  
• Effective oral and written communication
  
• Ability to prioritize tasks and manage time effectively
  
• Good organisational skills and pay attention to detail
  
• Strong problem solving, analytical and investigative skills to bring issues to resolution
  
• Ability to represent a positive and professional image and work harmoniously with colleagues and other World Courier offices
  
• Work schedule flexibility. 24/7 company may require afterhours including holiday and weekend if necessary.
  

Working hours:
Monday-Friday 09:00 to 18:00 (1 hour of lunch included)

We offer:
On-the-job training which allows you the opportunity to learn and begin performing your job duties.

Hybrid work that incorporates a mixture of in-office and remote work.

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

1947-2781 €/mon. gross