Endpoint IT Support Specialist
1947-2781
€/mėn.
Neatskaičius mokesčių
Нетто в месяц
Vilnius
- „Cencora“
What you will be doing
- Provides first point of contact and day-to-day technical support.
- Responds to Level 1 support and may support Level 2 requests.
- Drives to successful first-call resolution.
- Obtains and evaluates all relevant information to handle product and service inquiries. Diagnoses problems by evaluating multiple options.
- Follows up on customer interactions and brings the majority of customer issues to closure, escalating to level 3 when appropriate.
- Enters call data into the tracking system. Documents incident status and resolution.
- Provides user access service.
- Assists customers with recovery issues.
- Communicates and coordinates with internal departments.
- Develops checklists and scripts for resolving routine problems.
- Identifies recurring and potential problems and notifies team members/leaders and proposes resolutions.
- Recommends procedures and controls for service or lean improvements.
- Recommends ideas for improving queue time, abandoned call rates and first contact resolution.
- May provide on-the-spot appropriate instructions to customers.
- Provides courteous, efficient, and friendly service to customers at all times.
- Creates, modifies and reviews documentation of issues resolutions.
- Documents solutions to common problems and responses to frequently asked questions.
- Recommends document Job Aids, Quick Tips, and Knowledge Base Articles.
- Facilitates learning sessions with internal teams.
What your background should look like
- Associate’s Degree or technical institute degree/certification in Computer Science, Information Systems, or other related field or equivalent work experience.
- Typically has 2+ years of relevant technical or business work experience.
- Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills.
- Strong English communication skills.
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.
Įmonė siūlo
Sveikatingumas
Sveikatos draudimasAtlyginimas
1947-2781 €/mėn. neatskaičius mokesčių
„Cencora“
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Посмотреть все объявления этой компании (27)
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
informacija apie „Cencora“
3554 €
Vid. atlyginimas bruto
(2X higher than LT average)
479
Darbuotojų skaičius
10-20 mln. €
Pajamos 2022 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 2333 €
25% uždirba 2333-2865 €
25% uždirba 2865-4268 €
25% uždirba nuo 4268 €