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HR factory

TECHNICAL CLIENT SUPPORT SPECIALIST (FLEXIBLE REMOTE)

1550-1800 €/mon. Gross
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Work from home - HR factory

RESPONSIBILITIES:

  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat;
  • Understand our client needs, expectations and assist in order to achieve resolution;
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues.

REQUIREMENTS:

  • Proficient written/spoken English is a must;
  • Ability to work evening and night shifts;
  • Basic IT and Networking knowledge;
  • Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred;
  • College degree in Computer Science / IT related field or Networking is a plus.

COMPANY OFFERS:

  • A​​mazing colleagues and friendly team vibe;
  • Technology and quality initiatives are bottom-up;
  • Remote work, employee health insurance, accident insurance, referral bonus;
  • Environment to grow and learn new things, career opportunities ​(40% of our employees changed roles in 2020);
  • Internal training programmes and free Udemy license for training online;
  • Rewards and recognition: Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
  • Available Profit Sharing Plan for employees (based on eligibility);
  • Office happy hours, board game nights and company outings;
  • Taxi for employees starting or ending shifts within night hours.

Salary

1550-1800 €/mon. gross
Plus pay for night shifts (+20-30% of your salary)
HR factory

HR factory

OUR CLIENT - Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

HR factory is an international strategic partner in human resource management with multiple years’ experience in top class professionals and management recruitment. The company operates in Lithuania, Estonia, and Germany.