Consumer Experience Specialist

Your key responsibilities

· Member benefits, rewards & catalogue management

· Manage the member benefits & rewards catalogue, ensuring stock availability, relevant selection, and smooth consumer experience.

· Coordinate external suppliers, support engagement campaigns and operations.

· Monitor catalogue and campaign performance, consumer feedback, and drive improvements.

· Data analysis, performance monitoring and regular reporting

· Prepare regular reports to support performance and budget monitoring.

· Monitor potentially fraudulent activities and support prevention efforts.

· Prepare data and analyses for consumer lifecycle and engagement initiatives.

· Initiatives coordination and execution

· Coordinate smaller CX test-to-learn initiatives including planning, execution and result analysis.

· Support CX team in larger projects and programs delivery and preparation of consumer-facing communications, ensuring required reviews and approvals.

· Operational support

· Support day-to-day operations of CX programs.

· Coordinate investigation and resolution of consumer complaints related to CX initiatives.

· Analyze processes for opportunities to simplify, optimize or automate.



The role consists of approximately 30% operational support, 35% data and analysis, 35% project coordination and ownership.

Company offers:

· Comprehensive private medical insurance with 4 plan options - covering outpatient and inpatient care, diagnostics, rehabilitation, preventive checks, vaccinations, dental services, and more.

· Flexibility through a hybrid work model - work remotely up to 3 days a week while staying connected with your team in the office at least 2 days. In addition, the possibility to work from abroad for up to 20 working days per year.

· Yearly allowance of €350 gross to invest in your well-being. Use this allowance for sports activities and gear, health and wellness services, and personal development courses.

· Yearly vacation allowance of €900 gross paid ahead of the summer season.

· Various employee engagement events throughout the year.

· Support to set up your home office - get essential IT equipment and a personal allowance of up to €300 gross to create a comfortable, productive workspace.

· Opportunities for growth and personal development with a global forward-looking business.

· Extra Support for Life’s Big Moments: allowances and additional paid vacation days for causes/events: marriage, childbirth, death of a family member, child disability, 1st September for children starting primary school.

· Unlimited access to digital learning platforms such as Rosetta Stone platform (dedicated to learning various languages), Udemy (global digital learning library) and more.

We expect that you:

· Have a university degree in Business, Economics, Marketing or a related field, or currently pursuing a degree and in the final years of study.

· Are an early-career professional with 1-3 years of experience in customer experience, marketing, commercial, data analysis, project coordination or related field.

· Have an analytical mindset, are comfortable working with data, reporting and simple insights.

· Are well-organized, able to meet deadlines and manage multiple priorities simultaneously.

· Have a proactive mindset, willingness to learn and take ownership of tasks.

· Have strong attention to detail and can reliably manage recurring operational tasks.

· Possess good MS office skills.

· Communicate clearly and effectively in Lithuanian and English.

· Possess strong collaboration and teamwork skills.

2500-2600 €/mon. gross