Customer Service Associate
1575 €/mon.
gross
Данные калькулятора CVbankas.lt.
Full-time
Vilnius
- Shift4 Payments Lithuania UAB
Job Description
The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.
Responsibilities
- Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
- Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
- Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
- Use internal systems, knowledge bases, and tools to provide fast and accurate support.
- Educate users on self-service features and digital support tools.
- Document cases and follow up to ensure full resolution.
- Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
- Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.
Qualifications
- Stellar verbal and written communication skills in English;
- Strong technical curiosity and ability to navigate applications and systems;
- Problem-solving skills with the ability to explain technical concepts clearly;
- Relevant experience in customer service or technical support is a plus;
- Familiarity with payment processing or restaurant/hospitality technology is a plus;
- Ability to multitask and stay organized in a fast-paced environment;
- Flexibility to work varied shifts in a 24/7/365 support team.
Benefits
- A growing innovative company;
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes);
- Office canteen with subsidized prices exclusively for employees, and a wide choice of Snacks/Soft drinks;
- Office in the city center with parking for cars, bicycles, and scooters;
- Private health insurance;
- Employee accident insurance;
- Additional vacation days based on tenure;
- Bonuses for the achieved results;
- Employee referral program;
- IIIrd Pillar Pension Fund contribution;
- Gifts for special occasions.
Required start date: December 7th.
Salary
1575
€/mon.
gross
The salary consists of a fixed part (starting from €1575/month gross) plus additional pay for night shifts might be applicable (an extra ≈15%), depending on the shift, and performance-based bonuses.
The salary consists of a fixed part (starting from €1575/month gross) plus additional pay for night shifts might be applicable (an extra ≈15%), depending on the shift, and performance-based bonuses.
Work place
Shift4 Payments Lithuania UAB
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Посмотреть все объявления этой компании (4)
Shift4 Payments Lithuania UAB information
4498 €
Avg. salary gross
(2X higher than LT average)
515
Number of employees
30-50 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2731 €
25% earn
2731-3759 €
25% earn
3759-5930 €
25% earn more than
5930 €