Customer Support Analyst
2330-2660 €/mon.
брутто
Данные калькулятора CVbankas.lt.
Full-time
Vilnius
- UAB „Manpower Lit“
Job description
What you’ll be doing:
What we expect from you:
Company offers:
- Be the first line of support for B2B clients - from quick questions to more complex cases.
- Help customers navigate payments, deposits, and account-related topics with clarity and confidence.
- Turn complex product features into simple, practical guidance that clients can actually use.
- Dive into payment and deposit issues - investigate, connect the dots, and work closely with internal teams and partners to resolve them.
- Take ownership of escalations - keep things moving, communicate clearly, and make sure nothing falls through the cracks.
- Contribute to improving how things work - from optimizing processes to building smarter ways of handling support globally.
What we expect from you:
- Good English (B2+) and experience in customer support (ideally B2B).
- Familiarity with ticketing systems and fintech/payments/fraud is a plus.
- Strong communication, collaboration, and problem-solving skills.
- Adaptability, quick learning, and ability to work in a fast-paced environment.
- Sense of ownership, accountability, and good time management.
- Resilience, drive, and a proactive, solution-oriented mindset.
Company offers:
- Hybrid work model.
- Free lunches at the office to keep you energized throughout the day.
- Regular team events and off-site activities to celebrate achievements together.
- A dynamic work environment in a fast-growing fintech company where no two days are the same.
- A culture that values ideas, initiative, and continuous improvement.
- A supportive and collaborative team where you can learn, grow, and make an impact.
Salary
2330-2660
€/mon.
gross
UAB „Manpower Lit“
Manpower Client Airwallex is the leading payments and financial platform that facilitates how companies handle global transactions and treasury management. With a team of over 1,700 of the brightest and most innovative minds in tech, working across 37+ locations worldwide they empower over 150,000 businesses worldwide with fully integrated solutions. Airwallex is currently seeking a Customer Support Analyst for their branch in Lithuania. Join a team of problem-solvers and deliver high-quality support to B2B clients by resolving payment-related issues and ensuring a smooth and secure customer experience.
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