Customer Support (evening shift)
1350-1830 €/mon.
gross
Данные калькулятора CVbankas.lt.
Full-time
Part-time
Vilnius
- CyberCare
Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
This Role Is a Great Opportunity If You:
- Speak fluent English (C1 or native).
- Available to work from our office in Vilnius.
- Willing to work the evening shift.
- Can commit to 32 (13:30-22:00 and 17:00-22:00) or 40 hours weekly (13:30-22:00).
What Makes You a Strong Match:
- Solid know-how of Windows/macOS and Android/iOS.
- Ability to handle high volumes of technical information.
- Having a customer-first approach combined with critical thinking.
- A background in IT, cybersecurity, or VPN/eSIM technology is a strong advantage.
What You’ll Do and Learn:
- Start with six working days of training to learn about Surfshark VPN and its software’s features, capabilities, and limitations.
- Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.
- Provide live chat support for Surfshark VPN.
- Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
- Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
- Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.
The Perks of Joining Us:
- Smooth and a structured onboarding and mentorship to help you get started with confidence.
- Office in a great location + option to work from home twice a week after probation.
- Option to work from abroad for up to 30 days per year.
- Health insurance + fitness perks.
- Daily snacks to keep you fueled, plus fresh pastries every Friday.
- Regular team-building events to connect with your colleagues.
- Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
- Ability to grow within CyberCare and Tesonet.
Compensation:
- For a full time job, a gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).
Salary
1350-1830
€/mon.
gross
For a full time job, a gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).
For a full time job, a gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).
Work place
CyberCare
Hi there! We’re CyberCare, a member of the Tesonet Accelerator. Our team of 450+ professionals in Lithuania, Ukraine and the Philippines shapes how global technology companies provide customer care.
We make techworld easy! Our expert customer support teams work hand-in-hand with smart, AI-powered automation solutions – such as chat bots and email bots, which are developed in-house by CyberCare AI Labs – to deliver frictionless, customer-first experiences.
Resolving 4+ million cases annually across 170+ countries, we’re proud to provide world-class customer service to top tech brands such as NordVPN, Surfshark, Saily and more.
www.cybercare.cc
Посмотреть все объявления этой компании (2)
We make techworld easy! Our expert customer support teams work hand-in-hand with smart, AI-powered automation solutions – such as chat bots and email bots, which are developed in-house by CyberCare AI Labs – to deliver frictionless, customer-first experiences.
Resolving 4+ million cases annually across 170+ countries, we’re proud to provide world-class customer service to top tech brands such as NordVPN, Surfshark, Saily and more.
www.cybercare.cc
CyberCare information
2450 €
Avg. salary gross
(13% higher than LT average)
269
Number of employees
10-20 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
1517 €
25% earn
1517-1898 €
25% earn
1898-2617 €
25% earn more than
2617 €