Customer Support (live-chat)
1350-1830 €/mon.
gross
Данные калькулятора CVbankas.lt.
Full-time
Part-time
Kaunas
- CyberCare
Hi there! We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
This Role Is a Great Opportunity If You:
- Speak fluent English (C1 or native).
- Available to work from our office in Kaunas.
- Willing to work the day shift (6:30/9:00-15:00/17:30), evening shift (13:30-22:00) or night shift (22:00-6:30).
- Can commit to 32 or 40 hours weekly.
What Makes You a Strong Match:
- Solid know-how of Windows/macOS and Android/iOS.
- Ability to handle high volumes of technical information.
- Having a customer-first approach combined with critical thinking.
What You’ll Do and Learn:
- Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.
- Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.
- Provide live chat support for one of our VPN products.
- Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
- Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
- Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.
The Perks of Joining Us:
- Smooth and a structured onboarding and mentorship to help you get started with confidence.
- Office in a great location + option to work from home twice a week after probation.
- Option to work from abroad for up to 30 days per year.
- Health insurance + fitness perks.
- Daily snacks to keep you fueled, plus fresh pastries every Friday.
- Regular team-building events to connect with your colleagues.
- Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
- Ability to grow within CyberCare and Tesonet.
Compensation:
- Gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation) + the night rate for night shift.
Salary
1350-1830
€/mon.
gross
Work place
CyberCare
Hi there! We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
www.cybercare.cc
Посмотреть все объявления этой компании (2)
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
www.cybercare.cc
information about CyberCare
2423 €
Avg. salary gross
(12% higher than LT average)
266
Number of employees
10-20 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
1516 €
25% earn
1516-1912 €
25% earn
1912-2613 €
25% earn more than
2613 €