Head of Consumer Voice Services

We are a technology company with 💚

We nurture warm, respectful relationships every day and create an environment where it feels good to grow. Join us and work with a team that supports and inspires you to achieve more.

We are looking for a Head of Consumer Voice Services to take full ownership of our Voice customer portfolio, Consumer prepaid and Postpaid segments. You will guide a team of product and commercial managers, shape the direction of our services and ensure that customers choose us and remain with us.

What you will do

• Lead a team of product and commercial managers for Consumer Prepaid and Postpaid Voice services
• Set the vision and roadmap Voice services and rate plans across the consumer segment
• Own financial results of the portfolio including base growth, ARPU, churn and overall profitability
• Create attractive offers, bundles and campaigns together with marketing and sales
• Run discovery and research to understand customer needs, pain points and usage patterns
• Monitor the market and track competitor actions, understand shifts in customer behavior and translate these findings into clear product decisions and timely updates
• Manage the full product lifecycle from idea to launch to later development and retirement
• Prioritize and deliver new features and improvements together with network IT and network teams
• Work with partners, platform vendors and internal teams to keep our services appealing
• Present plans and results to senior management and make decisions based on data

What we expect

• Solid experience in product or category management or commercial roles in telecom, voice, internet, TV or digital services
• Experience leading people or strong evidence of informal leadership
• Strong analytical skills and confidence working with numbers and reports
• Experience with project and resource management and different delivery approaches
• Clear communication skills in English, knowledge of the local language is an advantage
• A practical mindset, ready to take ownership and act with confidence

What we offer

• A chance to lead a key product portfolio in the company
• Responsibility for a team of product managers and a clear influence on business results
• Modern tools, access to data and support from experienced colleagues
• Personal phone with an unlimited plan, 5G home internet, Go3, and Netflix
• Discounts on BITĖ services and devices for you and your family
• Private health and accident insurance
• BITĖ contributions to your third pillar pension (fully covered by the company, with no impact on your salary)
• Extra BITĖ vacation days and a day off on your birthday
• Support for your growth through mentoring and a talent program
• An annual budget you can use at Akropolis, Wolt, Lemon Gym, pet health plans, and more
• Exclusive BITĖ events such as the annual company gathering, summer party, and many other surprising activities
• Trips abroad after reaching yearly goals - we celebrate wins in Barcelona, Amsterdam, or Antalya

The salary for this position is 3800 to 7000 euros per month before taxes. The exact amount will depend on experience and skills. The package includes a fixed salary and quarterly bonuses based on results achieved.

BITĖS kelionė į Turkiją 2025 (youtube.com)
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Žemaitės g. 15, Vilnius Apskaičiuokite kelionės laiką iki darbo