Junior Analyst, Digital Review Team (Spanish Speaker)

Junior Analyst, Digital Review Team (Spanish Speaker) – Vilnius, Lithuania

Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Junior Analyst in the Digital Review Team.



Western Union powers your pursuit.

We’re seeking for a Junior Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity.



Role Responsibilities

• Analyze digital money transfers to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfer (incoming/outgoing calls, emails).
• Review documents provided by customers to verify their Western Union profile.
• Decide when to escalate a case or to proceed with the regular handling procedures.
• Leading or being involved in department-related initiatives.
• Serve our global customers in English and Spanish languages.
• Attend initial training thoroughly and pass all the required assessments.

Role Requirements

• Fluency in English with outstanding verbal, written and listening skills is mandatory.
• Fluency in Spanish with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• A college degree is highly preferred.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).

Work Shift

Hybrid

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.



BENEFITS AND OTHER DETAILS


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• This specific role is eligible to receive conditional Spanish language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program

Salary

The monthly gross base salary range is 1,375 - 1,833 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

1375-1833 €/mon. gross