Lithuanian and English Speaking E-mail and Chat Customer Support Agent
9,80 €/val.
neatskaičius mokesčių
Visa darbo diena
Darbas pamainomis
Vilnius
- Entain
Darbo pobūdis
About Entain
We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.
It's your game!
This is an on-site role. As a Lithuanian and English Speaking Customer Support Agent you will handling calls, emails, and live chat with the customers of our Lithuania-based brands.
Reporting to the Customer Support Team Lead, you will be part of the Customer Support Team. This team is passionate and enthusiastic, able to put customers at the heart of our business. They create a pleasurable and entertaining journey for customers across all touch points.
The salary for this role is 9.80€ per hour (gross).
If you love making an impact by helping people, this role is for you!
You Will:
Help customers with their inquiries over email, chat, or phone.
Investigate problems, develop solutions, and manage through resolution.
Escalate issues to other departments or manager.
Support your colleagues and help the new ones.
We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.
It's your game!
This is an on-site role. As a Lithuanian and English Speaking Customer Support Agent you will handling calls, emails, and live chat with the customers of our Lithuania-based brands.
Reporting to the Customer Support Team Lead, you will be part of the Customer Support Team. This team is passionate and enthusiastic, able to put customers at the heart of our business. They create a pleasurable and entertaining journey for customers across all touch points.
The salary for this role is 9.80€ per hour (gross).
If you love making an impact by helping people, this role is for you!
You Will:
Help customers with their inquiries over email, chat, or phone.
Investigate problems, develop solutions, and manage through resolution.
Escalate issues to other departments or manager.
Support your colleagues and help the new ones.
Reikalavimai darbuotojui
You Have:
Excellent written and verbal Lithuanian and English skill.
Very good computer and typing skills.
Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time.
Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions.
Problem-solving skills and flexibility to handle change.
Readiness to work flexible hours and shifts in the timeframe between 9:00 AM - 22:00 PM (Monday-Sunday).
Excellent written and verbal Lithuanian and English skill.
Very good computer and typing skills.
Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time.
Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions.
Problem-solving skills and flexibility to handle change.
Readiness to work flexible hours and shifts in the timeframe between 9:00 AM - 22:00 PM (Monday-Sunday).
Įmonė siūlo
Benefits:
Annual company performance bonus
Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)
Health insurance policy
Learning & development compensation
Paid online consultations with certified mental health professionals
Wellness and team-building events
Annual company performance bonus
Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)
Health insurance policy
Learning & development compensation
Paid online consultations with certified mental health professionals
Wellness and team-building events
Atlyginimas
9,80
€/val.
neatskaičius mokesčių
Darbo vieta
Entain
It's your game!
We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
Entain brands have been making history since the 1880s. With 140+ licenses across 40+ territories, we’re home to a global family of over 25 iconic names - such big names as BetMGM, Bwin, Coral, and Ladbrokes. In Entain, we employ around 30,000 people.
In Entain NCE, we are a company that creates entertainment through innovative thinking by offering our customers industry-leading gaming content across all product verticals coupled with outstanding localised service. We are one of the largest iGaming operators in North Central Europe with an ambition to become the leading online iGaming company in this region. We focus on regulated or soon-to-be-regulated markets and promote responsible gambling. Regulation means a guarantee of fair play, player protection and local gambling tax contributions. Entain NCE owns a group of licensed online gaming companies in several European jurisdictions as part of its portfolio. We operate a portfolio of well-known brands, including our flagship brands “Optibet”, “Bwin”, “BetCity ”, "Klondaika", and "Ninja Casino".
Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.
We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
Entain brands have been making history since the 1880s. With 140+ licenses across 40+ territories, we’re home to a global family of over 25 iconic names - such big names as BetMGM, Bwin, Coral, and Ladbrokes. In Entain, we employ around 30,000 people.
In Entain NCE, we are a company that creates entertainment through innovative thinking by offering our customers industry-leading gaming content across all product verticals coupled with outstanding localised service. We are one of the largest iGaming operators in North Central Europe with an ambition to become the leading online iGaming company in this region. We focus on regulated or soon-to-be-regulated markets and promote responsible gambling. Regulation means a guarantee of fair play, player protection and local gambling tax contributions. Entain NCE owns a group of licensed online gaming companies in several European jurisdictions as part of its portfolio. We operate a portfolio of well-known brands, including our flagship brands “Optibet”, “Bwin”, “BetCity ”, "Klondaika", and "Ninja Casino".
Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.
Entain informacija
2941 €
Vid. atlyginimas bruto
(36% didesnis už LT vidurkį)
27
Darbuotojų skaičius
3-5 mln. €
Pajamos 2024 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2226 €
25% uždirba
2226-2698 €
25% uždirba
2698-3644 €
25% uždirba nuo
3644 €