Medical Operations Specialist
900-1100 €/mon.
net
Full-time
Temporary work
Shift work
Kaunas
- UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“
About the company:
Strategic Staffing Solutions customer is one of the largest and most trusted health insurance providers in the United States, serving millions of members through innovative healthcare solutions and exceptional customer service. They are looking for a Medical Operations Specialist who will play a critical role in supporting our customers and ensuring smooth operations within the membership and billing department.
Key Responsibilities:
Job Requirements:
This position combines customer service and operational processing, with approximately 80% of the role dedicated to handling inbound customer calls and 20% to processing membership-related requests and documentation.
Key Responsibilities:
- Handle incoming calls by providing excellent customer service and addressing customer needs and concerns. Ensure customer satisfaction while providing clear and accurate information
- Assist customers with billing questions, explaining charges, membership details, and contract terms, and resolving any discrepancies.
- Forward inquiries to the appropriate departments to ensure that specialized queries are handled by the correct team
- Keeping up to date with insurance policies to ensure information accuracy.
- Meet established quality and efficiency standards
Job Requirements:
- Higher education is an advantage
- At least C1 level of proficiency in English, both written and spoken
- Excellent communication skills
- At least 1 year of experience working in a call center environment and/or knowledge of the USA healthcare system would be an advantage
- 𝗔𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝘄𝗼𝗿𝗸 𝗨𝗦𝗔 𝘁𝗶𝗺𝗲 𝘀𝗵𝗶𝗳𝘁𝘀 (3:00 PM – 00:00 AM), 𝗻𝗼 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆
This position combines customer service and operational processing, with approximately 80% of the role dedicated to handling inbound customer calls and 20% to processing membership-related requests and documentation.
Key responsibilities:
- Handle incoming calls by providing excellent customer service and addressing customer needs and concerns. Ensure customer satisfaction while providing clear and accurate information
- Assist customers with billing questions, explaining charges, membership details, and contract terms, and resolving any discrepancies.
- Forward inquiries to the appropriate departments to ensure that specialized queries are handled by the correct team
- Keeping up to date with insurance policies to ensure information accuracy.
- Meet established quality and efficiency standards
Requirements:
- Higher education is an advantage
- At least C1 level of proficiency in English, both written and spoken
- Excellent communication skills
- At least 1 year of experience working in a call center environment and/or knowledge of the USA healthcare system would be an advantage
- 𝗔𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝘄𝗼𝗿𝗸 𝗨𝗦𝗔 𝘁𝗶𝗺𝗲 𝘀𝗵𝗶𝗳𝘁𝘀 (3:00 PM – 00:00 AM), 𝗻𝗼 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆
- Candidates must not be current students.
Company offers:
- Salary up to 1652 EUR gross (1100 EUR net).
- Compensation for transport home after work.
- An opportunity to enter the job market and gain valuable work experience.
- Friendly, supportive, inclusive, and diverse workplace environment.
- Contract until April 2027 with an opportunity to extend.
Company offers
Transport
Tansportation form/to job compensationSalary
900-1100
€/mon.
net
UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“
Global Solutions | Meaningful Impact
Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.
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Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.