Medical Operations Specialist
900-1100 €/mon.
net
Full-time
Temporary work
Shift work
Kaunas
- UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“
About the company:
Strategic Staffing Solutions customer is one of the largest and most trusted health insurance providers in the United States, serving millions of members through innovative healthcare solutions and exceptional customer service. They are looking for a Membership Operations Specialist to support the membership and billing operations. This position combines customer service and operational processing, with approximately 80% of the role dedicated to handling inbound customer calls and 20% to processing membership-related requests and documentation.
Key responsibilities:
- Work with 2 different channels of communication: answering incoming calls and processing written inquiries.
- Update and maintain insurance membership records using various systems and tools.
- Handle incoming calls by providing excellent customer service, addressing customer needs and concerns. Ensure customer satisfaction while providing clear and accurate information.
- Assist customers with billing questions, explaining charges, membership details, and contract terms.
- Forward inquiries to appropriate departments to ensure that specialized queries are handled by the correct team.
- Meet established quality and efficiency standards.
Requirements:
- Fluent English (minimum C1 level), both written and spoken.
- Previous experience in a call center environment and/or knowledge of the USA healthcare system would be an advantage.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to manage administrative tasks alongside phone support.
- Availability to work 15:00–00:00 Lithuanian time after the training period.
- Candidates must not be current students.
Company offers:
- Salary up to 1652 EUR gross (1100 EUR net).
- Compensation for transport home after work.
- An opportunity to enter the job market and gain valuable work experience.
- Friendly, supportive, inclusive, and diverse workplace environment.
- Contract until April 2027 with an opportunity to extend.
Company offers
Transport
Tansportation form/to job compensationSalary
900-1100
€/mon.
net
UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“
Global Solutions | Meaningful Impact
Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.
Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.