Mid Technical Customer Success Specialist (Night shift)
1500-2250 €/mon.
gross
Данные калькулятора CVbankas.lt.
Full-time
Vilnius
- Oxylabs
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
A word from the team:
Here at Oxylabs, we offer an opportunity to become our best selves. while having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, with an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with a problem-solving mindset, apply and skyrocket your career!
Joining our team means becoming part of a fast-growing environment where development and internal career growth are strongly encouraged. We take pride in the many success stories within our department — colleagues who started in customer-facing roles and successfully transitioned into positions such as Account Management, Frontend/Backend Development, Data Analytics, Customer Experience, and Engineering. With continuous learning opportunities, supportive leadership, and clear growth paths, you’ll have the chance to build a career that evolves together with your ambitions.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
A word from the team:
Here at Oxylabs, we offer an opportunity to become our best selves. while having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, with an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with a problem-solving mindset, apply and skyrocket your career!
Joining our team means becoming part of a fast-growing environment where development and internal career growth are strongly encouraged. We take pride in the many success stories within our department — colleagues who started in customer-facing roles and successfully transitioned into positions such as Account Management, Frontend/Backend Development, Data Analytics, Customer Experience, and Engineering. With continuous learning opportunities, supportive leadership, and clear growth paths, you’ll have the chance to build a career that evolves together with your ambitions.
Your day-to-day:
- Be the main point of contact between the company and B2C/B2B customers.
- Collect relevant information from our clients and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Working hours:
- Night shift 01:00 to 09:00 EET.
Your skills & experience:
- Proven experience in customer support or related roles.
- Investigative mindset, motivated, ambitious, self-learner, independent.
- Quick reaction and concentration, empathy and love for helping people.
- Tech-savvy personality and problem-solver attitude.
- Excellent communication skills in English and Lithuanian.
Nice to have:
- Experience with Proxies/VPNs or similar products.
- Don't hesitate to apply even if you missed some of the criteria.
Salary:
- Salary: Gross salary 1500 - 2250 EUR/month + bonuses.
- To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here career.oxylabs.io/blog/our-work-benefits/.
The rest is on us:
- Growth: Turn your experience into a personal career journey through internal and external training, a books library, training platforms, online courses and mentorship;
- Travel: Get a taste of the world by attending conferences and business trips from Silicon Valley to the Middle East;
- Comfort: Hybrid work, offices based in the heart of Vilnius & Kaunas, and the ability to travel the world while working;
- Well-being: Private health insurance, on-site gyms, personal coaches, and other mental and physical well-being benefits help you stay fresh and steady;
- Celebrations: Extra vacation days & gifts for special occasions and the years spent with us;
- Team building: Regular internal events, quarterly team buildings, workshops, team retreats & workation trips;
- Office perks: Fully stocked kitchens, PS5, Foosball, ping-pong, Friday bun tradition, Mixtape Fridays & more;
- Tech: Bringing you the latest in technology, software, and gadgets to make your workday as smooth as possible;
- Bonus: Referral bonuses, discount offers and more. Much more;
Salary
1500-2250
€/mon.
gross
Oxylabs
WHO WE ARE
Oxylabs is an international, industry-leading B2B tech company, providing tools and resources for web data gathering. Our mission is to ensure that every company, big or small, has access to data. It is our belief that data gathering should be important for every business seeking success.
OUR PRODUCTS
We offer a wide range of proxies and data gathering solutions. Our products are used for market research, e-commerce, ad verification, brand protection, travel fare aggregation and more.
OUR PEOPLE
At Oxylabs, we are building a team of talented and driven professionals. While working with top tier cutting-edge technology, it is necessary for everyone in the team to be creative and innovative – and so we are!
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Oxylabs is an international, industry-leading B2B tech company, providing tools and resources for web data gathering. Our mission is to ensure that every company, big or small, has access to data. It is our belief that data gathering should be important for every business seeking success.
OUR PRODUCTS
We offer a wide range of proxies and data gathering solutions. Our products are used for market research, e-commerce, ad verification, brand protection, travel fare aggregation and more.
OUR PEOPLE
At Oxylabs, we are building a team of talented and driven professionals. While working with top tier cutting-edge technology, it is necessary for everyone in the team to be creative and innovative – and so we are!