Quality and Control Specialist
2500-3000 €/mon.
брутто
Данные калькулятора CVbankas.lt.
Full-time
Vilnius
- BIGBANK AS filialas
What you will be doing
- You will work closely with other departments (like sales, marketing, and product teams) to ensure that the Customer Experience goals are being met across all customer interactions.
- You will administrate customers‘ complaints and assist front-line employees in resolving them.
- You will regularly conduct internal controls and based on findings will make recommendations to responsible stakeholders for adjusting customer service processes.
What we expect from you
- You have at least 2 years of experience in customer service (preferably in finance sector).
- You have knowledge of service quality management and focus on customer satisfaction and excellent customer experience.
- You have good analytical, data collection and fact based decision making skills.
- You have excellent Lithuanian and good level English skills (both verbal and written).
- You have ability to manage multiple projects simultaneously.
- You have ability to organize work independently and focus on priorities.
What we offer
- Fixed remuneration of 2500-3000 EUR (brutto), based on your competencies, skills and experience.
- Professional and personal development opportunities in a fast-growing international bank.
- Health and well-being oriented benefits.
- Hybrid work opportunity.
- Really high team spirit – in 2025 employees rated it 4.6 out of 5!
- Working in an international team with great people to collaborate with – check out #lifeatbigbank and #bigbankwow at Instagram.
- Additional benefits according to Bigbank Remuneration system's principals.
Work life balance
Extra paid vacation Hybrid work modelHealth
Health insuranceOffice
Table football Free snacks Bicycle storage ShowerOther
Discounts for company products/services Frequent trainingSalary
2500-3000
€/mon.
gross
BIGBANK AS filialas
Daugiau kaip 30 metų veikiantis bankas Bigbank yra Estijos kapitalo valdomas komercinis bankas, veikiantis 9 šalyse, turintis 177 000 aktyvių klientų ir daugiau nei 600 darbuotojų. Bankas Lietuvoje teikia kasdienės bankininkystės, būsto, verslo, vartojimo paskolų, indėlių ir kitas paslaugas fiziniams bei juridiniams asmenims.
Посмотреть все объявления этой компании (7)
information about BIGBANK AS filialas
4146 €
Avg. salary gross
(92% higher than LT average)
124
Number of employees
1-2 mln. €
Доход 2019 г.
Distribution of employees by salary (before taxes):
25% earn up to
2446 €
25% earn
2446-3434 €
25% earn
3434-5427 €
25% earn more than
5427 €