Senior Operations Service Owner
3500-4500 €/mon.
gross
Данные калькулятора CVbankas.lt.
Full-time
Vilnius
- UAB „QDev Technologies“
Project
The Senior Operations Service Owner is responsible for enabling and managing digital services throughout their entire lifecycle, acting as the subject‑matter expert for all technical, non‑technical, process, and service-related topics.
Work
Senior Operations Service Owner ensures stable service operations, drives continuous improvement, and manages complex projects aligned with the Service Management framework.
Main Responsibilities:
We are looking for a person with the following experience:
Main Responsibilities:
- Lead and optimize digital service operations across the full lifecycle, ensuring reliability, scalability, security, and high service performance.
- Drive operational strategy and end-to-end support models for digital services, including edge environments, IoT solutions, and EMR/EHR integrations.
- Monitor service delivery through KPIs and SLAs, proactively identifying improvement opportunities and minimizing operational risks and downtime.
- Coordinate incident, problem, and change management activities in close collaboration with cross-functional teams and Service Managers.
- Manage complex projects from planning to execution, including risk management, governance, stakeholder communication, and issue resolution.
- Build and maintain strong relationships with technology partners and internal stakeholders, ensuring effective collaboration and contractual performance.
- Develop and maintain service documentation, governance standards, reporting frameworks, and continuous improvement initiatives to support operational excellence.
We are looking for a person with the following experience:
- Experience with ITSM frameworks such as ITIL, COBIT5, and ISO standards
- Proven experience in designing, implementing, and operating IT services and implementation projects
- Strong technical understanding of enterprise IT environments, including edge environments and EMR/EHR integrations
- Excellent project management, organizational, and stakeholder management skills, with the ability to coordinate multiple priorities and meet deadlines
- Strong communication and presentation skills, with the ability to collaborate effectively across teams and management levels
- Customer-oriented, proactive, and results-driven team player with strong problem-solving abilities
- Experience in financial data collection, budgeting, and reporting
- Fluent written and spoken business English
Our Offer
- Flexibility - flexible working hours, and vacation schedule.
- Online and offline training/workshops and other knowledge-sharing possibilities.
- Additional health insurance, snacks and fun activities in the office.
- Agile, friendly and international environment.
- Gross salary in a range of 3500 - 4500 EUR (negotiable, based on competencies).
- Fixed-term contract with a possibility to extend it.
Data Protection
- By applying I confirm that I have read and understood Qdev Technologies Privacy Policy and Candidate Privacy Notice (www.qdevtechnologies.com/privacy-policy).
- By submitting this application, I agree for Qdev Technologies to store my personal data for up to 5 years in order to contact me about future opportunities. Consent can be withdrawn at any time by contacting us.
Salary
3500-4500
€/mon.
gross
Work place
UAB „QDev Technologies“
In Qdev Technologies we are pursuing excellence of hardware/software interaction in a medical field and strongly believe, that the quality begins with a culture. Culture of trust and openness, of valuing little things done, acting with transparency and taking ownership of own decisions. We contribute to work environment where we all own our team achievements.
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information about UAB „QDev Technologies“
5649 €
Avg. salary gross
(2.5X higher than LT average)
96
Number of employees
5-10 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
3575 €
25% earn
3575-4607 €
25% earn
4607-5450 €
25% earn more than
5450 €