Specialist, Digital Review Team

Specialist, Digital Review Team – Vilnius, Lithuania

Are you looking to build a career with great impact in an inclusive and high-performing organization? How about working for an organization committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist, Digital Review Team.

Western Union powers your pursuit

Digital Review Team Specialist will play a critical role in monitoring the flow of work, daily reporting and supporting management with process implementations.

Role Responsibilities

• Monitoring the flow of transactions and workload distributions within the team.
• Providing support by working on transactions from the real-time queue.
• Contacting customers when it’s needed.
• Ensuring that compliance regulations are met.
• Resolving complex problems independently.
• Assisting with escalation calls handling.
• Working closely with supervisors and quality teams to share best practices.

Role Requirements

• At least 6 months of experience working with Digital Risk and Digital Customer verification tasks is needed.
• Knowledge of Snowflake is a huge bonus.
• Experience in analysis and reporting in a related field.
• Strong analytical, organizational and customer service skills.
• Intermediate knowledge of MS Office programs.
• Excellent communication and interpersonal skills, with the ability to effectively coordinate work, support team members, and collaborate with stakeholders.
• Fluency in English with outstanding verbal, written, and listening skills is mandatory.
• Willingness to work in rotating shifts, including weekends and holidays.

Work Shift

Hybrid

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.



BENEFITS AND OTHER DETAILS


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• This specific role is eligible to receive conditional Spanish language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program

Salary

The monthly gross base salary range is 1,812 – 2,416 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

1812-2416 €/mon. gross